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Terms and Conditions
Consumer terms of sale
Index to Clauses
1 Formation of the contract
2 Description and price of the goods
3 Payment
4 Delivery
5 Your right of cancellation
6 Warranty
7 Data protection
8 Applicable law
CONSUMER TERMS OF SALE
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
Formation of the contract
These terms of sale apply to all goods supplied by Libresco 36-38 Well Street Ruthin Denbighshire LL15 1AW
No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you confirmation in writing or by email to the address or email address you have given. Once the Supplier does so, there is a binding legal contract between us.
The contract is subject to your right of cancellation (see below).
The Supplier may change these terms of sale without notice to you in relation to future sales.
Description and price of the goods
The description and price of the goods you order will be as shown in the Supplier’s current catalogue or on its website at the time you place your order.
The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Every effort is made to ensure that prices shown in the Supplier’s current catalogue or shown on its website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.
In addition to the price, you will be required to pay a delivery charge for the goods, as shown in the section of the Supplier’s catalogue or website about delivery.
The price of the goods and delivery charges are inclusive of VAT.
Payment
Payment for the goods and delivery charges can be made by any method shown in the Supplier’s current catalogue or shown on its website at the time you place your order.
Delivery
The goods you order will be delivered to the address you give (being the address to which your credit card is registered) when you place your order.
If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order.
However, the Supplier will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery at times of exceptional demand. In this case, the Supplier will inform you as soon as possible.
You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
Your right of cancellation
You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). A working day is any day other than weekends and bank or other public holidays.
To exercise your right of cancellation, you must contact Libresco Ltd. on telephone number 0845 130 5883 giving details of the goods ordered and (where appropriate) their delivery. They will advise you of the cancellation and returns procedure.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods complete and in the original condition to the Supplier at your own cost. The goods must be returned as directed by the Technical Support helpline. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods and replacing any missing components.
You do not have the right to cancel the contract if the order is for audio or video recordings digital books or computer software which has been downloaded by you.
Warranty
All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the Technical Support department on telephone number +49 (0) 5241999723 or submit a ticket at http://support.irexnet.com/ giving details of the defect
Save as precluded by Law, we will not be liable to you for any indirect or consequential loss, damage or expenses, or for any loss of profits, business or goodwill, howsoever arising, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Data protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
The Supplier will only use the information you provide about yourself for the purpose of fulfilling your order, unless you agree otherwise. The Supplier would like to notify you of products and offers that may be of interest to you from time to time, and if you would like to be notified of these, please tick the box below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to the Supplier at the address, fax number or email address shown below.
Applicable law:
These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.