Poor design and a failure to consider the user often act against the effectiveness in online communication. Designing Usable Electronic Text, Second Edition explores the human issues that underlie information usage and stresses that usability is the main barrier to the electronic medium's campaign to gain mass acceptance. The book is a revision of the successful first edition with a new emphasis on the Web and hypertext design. With the emergence of new uses of information, such as e-commerce and telemedicine, text presentation will take on a new and greater importance. Focus on the design framework and an empirical approach make this a valuable guide to designing effective, user-friendly electronic text.